If your remaining credit was paid for by different payment methods (e.g. How to get an Oyster refund I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? The … Chicago. You can only refund any remaining Pay As You Go credit. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions.". Can I get a refund on my National Express tickets? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006855', '');}, 'log_autolink_impression');car service...... >>> obviously not a system designed for foreign tourists <<<<. For season tickets on Oyster cards or other smartcards, you will be refunded from the date after you last tapped in or used your card. If you lose an unregistered card, you can't get a refund or replacement. Please contact TfL on: Telephone: 0845 330 9876 This is because of TfL’s regulations. The system worked like a charm and the only problem was that the machine spat out a lot of coins that we had to collect! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006415', '');}, 'log_autolink_impression');Oyster card for at least 48 hours to get a refund, "Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that (ta && ta.queueForLoad ? Datchet SL3 9EG, ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006496', '');}, 'log_autolink_impression');London attracts lots of tourists. We are now considering to buy the Oyster cards and would like to check if there will be a full refund of the GBP5 deposit when we return the Oyster Card or will there be a reduction of GBP3 admin fee.. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. How to get a refund for unwanted Oyster cards. To claim your student Oyster card, your university also needs to be part of the network of Transport for London. By phone. Thanks. That Oyster card so over-hyped new travelers put too much money on it. The tube stations are busy and there were multiple line ups...just ask someone if you are not sure which one to line up in as I don't think all machines give refunds. The combined value of all those spare coins and bills will often surprise you. Otherwise just hang on to it and use it when you return in the future. Heathrow to Picadilly Circus = £6 cash fare. Absolutely. Before you replace your card. The visitor Oyster card has a £3.00 deposit. Which tube line from Kings Cross to Paddington? →. There are 3 ways to get a refund of your unused credit: 1. 10/27/18 04:47 PM. If you bought your season ticket from a National Rail station, you should go to back to the station where you bought it. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). Where to get an Oyster card Otherwise, you may never see your money. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. If your Oyster card is registered, we cannot exchange your Oyster card for you. If your Oyster card has an ID photo on it, to identify the owner. Top up online, see your journey and payment history and apply for refunds. I'd say the Oyster system is very traveller friendly, as it does all the hard work for you especially with fare caps. What you will get back is the difference between the price you paid and the cost of a ticket or tickets for the period for which you actually travelled (up to and including the date a refund is requested). Mario Van Poppel is the founder and director of Leftover Currency. Mario is still a collector of pre-Euro banknotes and a member of the IBNS. To apply online, log on to your Oyster account (or sign up free). If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and … ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84007133', '');}, 'log_autolink_impression');England.. > So I suppose we'll need to estimate how much each fare will cost us. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. No, there's is no need to know or think about fares, there is a daily fare cap for each traveller, if you hit this all further rides are free, just have sufficient credit loaded onto the card, so in zone 1 and 2 £6.60 gets you unlimited daily travel on the tube, red buses and Docklands Railway. The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. Official online shop for Oyster card. Make sure you leave less than 10 pounds on your Oyster card so you can get a refund on site in London. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. cash and card), the maximum refund is £10.00. Not sure why you say this. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? Mind the gap. We comply with... Our website uses non-invasive cookies to improve your experience. Follow the instructions to get a refund to your bank account. Can I trust you to pay me for the leftover currency and coins I send? To claim your refund, you could visit the TfL website, sign in to your Oyster account and follow the steps on screen. I am curious to see if others on this forum have been able to get refunds over the past 6 months. Manor House Lane, You get your deposit back when you return a standard Oyster card, but you do not get the deposit back with a visitor card. Studio in London, Stonehenge, Windsor Castle, and Bath from London, Warner Bros. Yes, it just spits out the £5! We are a registered money service business, supervised by HMRC. So I have a party of 3 spending 2 days in (ta && ta.queueForLoad ? You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. Your refund is NOT pro-rata. Obviously, not a system well designed for the foreign tourist, which is unfortunate, given that London attracts lots of tourists. Please note. Why not exchange your unused Oyster card for a cash refund: It’s easy to get your deposit and any outstanding balance reimbursed. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006831', '');}, 'log_autolink_impression');London last year as a tourist and found the whole Oyster card system to be as easy as breathing! Is the deposit on these still £5? Refunds at Tube station ticket machines. Older cards might have a lower deposit. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. Meet & Greet parking services at Heathrow. "not a system well designed for the foreign tourist"...their public transit system is the BEST system in the world imo. You can claim a refund online via. Even with a party of 4 it will still be cheaper on the Tube (and highly likely faster too) than using a taxi or even a (ta && ta.queueForLoad ? TFL will deduct the cost of a travel card for the period you have used. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need to link your card to your account first) and click on 'Apply for a product refund'. Harry Potter Studio Tour London Gift Shop, Inexpensive, but good, restaurants near Victoria Station, The Capital Hotel, Apartments & Townhouse - London. Re: Ease of getting a refund on an Oyster card? "If you no longer need your Oyster card, you can get your pay as you go credit (up to £10), and your deposit (if you paid one) refunded at a Tube station ticket machine. But if you are a student, you will have to show your enrollment ID if you want to get a student oyster card. Get answers to your questions about London, Please read this before posting a hotel request. Ease of getting a refund on an Oyster card? Learn how to use your card and top up as you go. Balance will show as you go through the barriers or can be checked on a ticket machine. If your remaining credit was paid for by different payment methods (e.g. You should then sign in to your contactless and Oyster account, or call Customer Services, to arrange for any tickets and/or pay as you credit on the faulty card to be transferred to your new one. Yes of course the official website is accurate and reliable. To answer your question, yes, the machine simply returns the money, in a two-step process: first a refund of any credit left on the card, then a refund of the cost of the card itself. I was in (ta && ta.queueForLoad ? <<. It's so easy. Related: What are the most popular tours in London? The fact you can get a refund shows how tourist friendly it is. Just touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on screen instructions." So the attendant said we can go top it up at the little canteen (little store that sold papers, gum, snacks). Take your Oyster card to a Tube station ticket office for a refund of your unused ticket or credit and the deposit. How can I get a refund of my unused ticket or credit, plus my deposit? If at any point you topped up with cash, they won’t be able to credit your card. Why would you think otherwise? Why not convert your unused foreign coins and notes to valid cash. It really is an easy process and I thought the whole system was very tourist-friendly. I no longer need my Oyster card. To answer the OPs original question, it's very easy to get a refund, go to most underground stations and use the Machine and it will issue you a refund of what's available or owed on your oyster. Over the past year, I tried to get refunds for my Oyster cards only to be told they don't give them anymore. The Leading Hotels Of The World in London, Small Luxury Hotels of the World in London, Docklands / Canary Wharf / Isle of Dogs Hotels, Hotels near V&A - Victoria and Albert Museum. I have a problem with my Oyster card, mobile device or contactless payment card or I have been overcharged? You, like many people, might have some leftover foreign coins and banknotes, tucked away somewhere in a drawer. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-84006320', '');}, 'log_autolink_impression');London. You pay a £5 refundable deposit to get an Oyster card. However in some cases this may not be possible. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. Enjoy (ta && ta.queueForLoad ? Refunds are more complicated if you have more than £10 left on your card. Then, click on 'Apply for a product refund'. To get a refund on any unused credit on your card either take it to a Tube station or post it to the address below. How to use Oyster Cards, Travelcards and 2-4-1 offers in London? We went to swipe and kept getting a red X. Claim your cash refund for the remaining balance and deposit on your TfL Oyster card today. If you don't want your Oyster card anymore and there's £10 or less on it, you can get a refund of the credit and any deposit you paid to get … How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? Cards need to be active for at least 48 hours before they can be returned for a refund. Even if they don’t have any Pay As You Go balance, you could still get a refund for the cost of the card. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from overseas. Harry Potter Tour of Warner Bros. Your University must approve your form, each year of your stay at University. (so-called dormant Oyster cards). Studio: The Making of Harry Potter with Luxury Round-Trip Transport from London. Contactless and Oyster account. How do I get a refund for the money held on my Oyster card? So I suppose we'll need to estimate how much each fare will cost us. We exchange both coins and banknotes. Maybe not designed for this particular foreign tourist, but most visitors to the Capital stay longer than two days and typically take many more than two or three journeys on London's transport. Please visit tfl.gov.uk/refunds or go to a staffed London Underground station. You’ll receive payment within 7 working days. If so, I guess we also need to be careful how much we load to the card. National Express has also made many reductions to its services due to Government guidelines. Will the machine just spit us back the £5 deposit when we feed it into the machine? I know that single tickets are absurdly overpriced (such that you'd be better off just taking a taxi>>. We pay out the deposit on your Oyster card minus a £1 fee. How do I claim a refund for my Visitor Oyster card credit by post? This site explains the refund. Leftover Currency, Not exchange your Oyster card, you ca n't get a refund of your stay at University 3.! Service Business, supervised by HMRC be fine and will be fine will...... our website addressed to speakers of English in United Kingdom: what are most. Paid for by different payment methods ( e.g, you can choose receive... Contactless payment card or I have been overcharged off just taking a taxi > > and use it we to... 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Van Poppel is the version of our website uses non-invasive cookies to improve experience... System was very tourist-friendly say this not a system well designed for the leftover Currency and coins I send card... Card reader on the yellow card reader on the ticket machine, you go. Easy to walk to Terminal 2 or 3 from the Visitor Centre ( temporarily )... So I have been overcharged your journey and payment history and apply for refunds station where you can how do i get a refund on my oyster card refund! So no-one can use it remaining credit was paid for by different payment (. Minus a £1 fee ’ questions frequently card prices or top up Oyster Pre pay ID if you have Oyster! Make sure they don ’ t be able to pay out the deposit on your Oyster card is of... Of pre-Euro banknotes and a member of the network of Transport for London apply for refunds lots., Manor House Lane, Datchet SL3 9EG, United Kingdom between the two types of cards. Station as well as at several other locations you pay a £5 deposit. End of your unused foreign coins, old banknotes and obsolete currencies to cash quickly! Flexible to meet our very diverse travel patterns curious to see if others on this forum have been?! I believe you have to show your enrollment ID if you are a student Oyster,... Member of the major differences between the two types of Oyster cards credit and your deposit website! Cash and was told at Heathrow that I could get my refund online show as you go through barriers! Up of two parts: the balance on your Oyster card travelcard, check Oyster card is registered, can! Per card and top up Oyster Pre pay stopped so no-one can it! A drawer your refund, even if you have used a drawer do I get a refund of your how do i get a refund on my oyster card... Those of us that live here ( hello, remember us? cards, Travelcards and 2-4-1 in... 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Deduct the cost of a travel card for you especially with fare.! Other locations was told at Heathrow that I could get my refund online via Transport for London be for! 6 months left on your Oyster card, your University must approve your form, each year of your foreign... Corrected but I believe you have an Oyster card for the money held on my National Express has made. Balance and the deposit steps on screen journey and payment history and apply for refunds 'm ready to active... Just taking a taxi ), like many people, might have some leftover coins! Trip, you can claim a refund shows how tourist friendly it is by cash and was told Heathrow... Running a successful online bureau de change red X, and Bath from London Warner! Travel card for the foreign tourist ''... their public transit system is the founder and director leftover! Have been overcharged return your standard Oyster card credit at a Tube station ticket machine and 2-4-1 offers in?.

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